Aqua Rex - Refunds & Returns
At Aqua-Rex, we strive to provide our customers with the best possible experience when shopping with us. We understand that sometimes, items may not meet your expectations, and we want to make sure you are completely satisfied with your purchase.
That’s why we offer a straightforward refund policy, as follows:
Eligibility for Refunds: We offer refunds on products returns that are unused, undamaged, and in their original packaging. To be eligible for a refund, the return request must be initiated within 100 days from delivery date, with order number or copy of receipt. Contact us at info@aqua-rex.com before making a return or ship to return address.
Refund Process: To initiate the refund process, please contact our customer service team at info@aqua-rex.com. We will provide you with a return shipping label and instructions on how to return the item. Once we receive the returned item and verify its eligibility for a refund, we will process the refund to your original method of payment.
Non-Refundable Items: Some items are non-refundable, including but not limited to, gift cards, Downloadable software products,and some health and personal care items. Please check the product description for any eligibility restrictions.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Shipping Costs: Shipping costs where applicable are non-refundable unless the item is defective or damaged upon arrival.
Refunds Processing Time: Refunds may take up to 7-14 business days to process, depending on your original method of payment and your financial institution.
Refund Frequency: A customer can only receive one full refund, for any reason, per month. The following/next refund request will be denied if within the period of one month. Special cases are subject to review at our discretion on a case by case basis.
For further inquiries:
If you have any further questions, please contact our customer services at:
Address: 3301 Spring Mountain Rd. Ste. 18, Las Vegas, NV 89102
Phone: (702) 304-2170
Email: info@aqua-rex.com
Certified Water Softeners for your home
Aqua Rex Water Softeners are the ONLY NO SALT Water Softener System with independent 3rd party soft water performance verification from IAPMO R&T Labs, the Plumbing Certification Organization
Why Aqua Rex Home Water Softener Systems?
Best Home Water Softeners or 100% MONEY BACK GUARANTEE!
Aqua Rex stands as an innovative electronic Physical Water Conditioner or water softener, trusted since 1993 for its effective treatment of hard water in the UK and across international boundaries.
Widely adopted in diverse applications such as homes, schools, offices, factories, and hotels, its popularity is evident with hundreds of thousands of units operating successfully around the globe.
Aqua Rex home water softeners are a sophisticated electronic device which is engineered to soften water, prevent hard water scaling, to significantly prolong the lifespan and efficiency of your home water heaters and plumbing system.
Unbelievably Aqua Rex softens hard water by taking calcium out of solution and suspending it as a fine particulate in the water. It does this without any Need for salt, or chemicals, making Aqua Rex Home water softeners as an eco-friendly choice for those who wish to protect the environment.
Designed for user convenience, Aqua Rex is Quick & Easy to install without any tools, and once in place, it requires NO maintenance at all.
As a testament to its enduring quality, Aqua Rex Water Softeners all come with an Unheard of 20 Year Warranty. Setting us further apart from the competition, Aqua Rex is the only Home Water Softener System of its kind.
With an Independent 3rd party performance verification of its hard water scale resistant properties and also the only water softener that’s Acknowledged by the Water Quality Association to actually Soften your Homes water and will soften your Hair and Skin.
